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Terms and Conditions
Effective date: 1st June 2025
Last updated: 1st April 2026

These Terms and Conditions apply to services provided by National Inventory Services (“we”, “us”, “our”) to the person or business booking or receiving services from us (“you”, “your”).

  1. About us

National Inventory Services provides inventory reports, check-in inventories, check-out inspections, mid-term inspections and related property reporting services.

Contact email: Info@NationalInventoryServices.com
Phone: +44 7307 453262
Business address: 5 Brayford Square, London, England, E1 0SG

  1. These terms

These terms govern all quotations, bookings and services supplied by us unless otherwise agreed in writing.

By requesting a booking or using our services, you agree to these terms.

  1. Services

We provide services including, but not limited to:

  • inventory reports;
  • check-in inventories;
  • check-out inspections;
  • mid-term inspections;
  • additional reporting or compliance-related services.

The exact scope of the service will be set out in your quote, booking confirmation or other written agreement.

  1. Quotes and bookings

Any quote we provide is subject to availability and may be withdrawn or amended before booking is confirmed.

A booking is only confirmed when we accept it in writing, by email, by message, or through our booking system.

You are responsible for ensuring that the booking details you provide are accurate, including:

  • service type;
  • property address and postcode;
  • access arrangements;
  • contact details;
  • requested appointment date and time.
  1. Customer responsibilities

You agree to:

  • provide accurate information;
  • ensure safe and lawful access to the property at the agreed time;
  • ensure the property is ready for the booked service;
  • ensure all utilities, keys, codes, contacts or access instructions are available where needed;
  • inform us in advance of any known risks, restrictions or special requirements.

If access is unavailable, unsafe or materially delayed, we may be unable to complete the appointment and additional charges may apply.

  1. Changes, rescheduling and cancellation

If you need to cancel or reschedule, please contact us as soon as possible.

Unless otherwise agreed in writing, the following applies:

  • cancellations or changes made more than 24 hours before the appointment: no charge, unless third-party costs have already been incurred;
  • cancellations or changes made within 24 hours of the appointment: we may charge a reasonable cancellation fee;
  • failed access, no-show or materially incorrect booking details: we may charge a call-out or reattendance fee.

Any cancellation or reattendance charge will be limited to a fair amount reflecting our actual loss, costs reasonably incurred, and the practical impact on scheduling.

Consumer bookings

If you are booking as a consumer and your contract is made online, by phone, or otherwise at a distance, you may have legal cancellation rights. Where those rights apply, we will provide the required information. If you ask us to begin the service within the cancellation period, you may still have to pay for the part of the service already performed.

  1. Fees and payment

Our charges will be those set out in the relevant quote, booking confirmation or pricing schedule.

Unless otherwise agreed:

  • invoices are payable within [7/14] days of issue;
  • we may require payment in advance for some bookings;
  • late payment may result in delayed release of reports or suspension of future bookings.

All prices are stated [inclusive/exclusive] of VAT, as applicable.

  1. Delivery of reports

We aim to deliver reports within the timescale stated at booking or otherwise within a reasonable time.

Timescales are estimates only unless we expressly agree a fixed deadline in writing.

We are not responsible for delays caused by circumstances outside our reasonable control, including access issues, incomplete information, third-party delays or technical failures.

  1. Reports and use of reports

Our reports are prepared for the specific booking and property stated in the relevant instruction.

Unless otherwise agreed in writing:

  • reports are for your internal property management, tenancy administration or related business use;
  • they must not be altered in a misleading way;
  • intellectual property rights in the report format, wording, layout and supporting materials remain with us.

You may share the completed report for legitimate property or tenancy-related purposes.

  1. Standard of service

We will provide our services with reasonable care and skill. Nothing in these terms affects any rights you may have under applicable law.

  1. Complaints and corrections

If you believe a report contains an error or you wish to raise a complaint, please contact us as soon as possible and, where practicable, within [5] working days of receiving the report.

We will review the issue and, where appropriate, provide clarification, correction or another reasonable remedy.

  1. Liability

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability that cannot lawfully be excluded or limited.

Subject to that, our total liability arising out of or in connection with a booking shall not exceed the total amount paid by you for the relevant booking, except where a higher limit is required by law.

We are not liable for:

  • indirect or consequential loss;
  • loss of profit, revenue, business or opportunity;
  • issues arising from inaccurate information or instructions supplied by you or third parties;
  • access restrictions, delays or conditions outside our reasonable control.

If you are a consumer, nothing in these terms is intended to remove your statutory rights.

  1. Subcontracting

We may use trusted subcontractors, clerks or service partners to help deliver services. We remain responsible for the service provided under the booking.

  1. Data protection

We will handle personal data in accordance with our Privacy Policy.

  1. Events outside our control

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, transport disruption, illness, power or network failure, strikes, government action or restricted access.

  1. General

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

A delay or failure by us to enforce a right does not waive that right.

These terms may only be varied by written agreement.

  1. Governing law and jurisdiction

These terms are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction, unless applicable consumer law allows you to bring proceedings in another part of the UK.