Privacy Policy
Effective date: 1st June 2025
Last updated: 1st April 2026
- Who we are
National Inventory Services (“we”, “us”, “our”) provides inventory, inspection and related property reporting services.
Data controller: National Inventory Services
Email: Info@NationalInventoryServices.com
Phone: +44 7307 453262
Address: 5 Brayford Square, London, England, E1 0SG
If you have any questions about this Privacy Policy or how we use personal data, please contact us using the details above.
- What this policy covers
This Privacy Policy explains how we collect, use, store and share personal data when you:
- visit our website;
- contact us by phone, email, WhatsApp or online form;
- request a quote or make a booking;
- receive services from us;
- subscribe to updates or marketing communications.
- The personal data we collect
Depending on how you interact with us, we may collect:
- identity data, such as your name;
- contact data, such as your email address, telephone number and business details;
- property data, such as property address, postcode, appointment details and service requirements;
- booking and transaction data, such as services requested, quotes, invoices, payments and correspondence;
- technical data, such as IP address, browser type, device information and website usage data;
- marketing preferences, including whether you wish to receive updates from us.
We do not intentionally collect special category data unless it is necessary for a specific service requirement and you have provided it to us.
- How we collect personal data
We collect personal data directly from you when you:
- complete a website form;
- contact us by phone, email or WhatsApp;
- request pricing or make a booking;
- correspond with us during service delivery.
We may also collect limited technical information automatically through cookies or similar technologies when you use our website.
- How we use your personal data
We may use your personal data to:
- respond to enquiries;
- provide quotes;
- arrange and manage bookings;
- deliver services;
- communicate with you about appointments, reports, invoices and support;
- maintain our business records;
- improve our website and services;
- send service-related updates;
- send marketing communications where permitted.
- Our lawful bases
We use personal data on one or more of the following lawful bases:
- Contract: where we need your data to provide a quote, arrange a booking, deliver services or manage the customer relationship;
- Legitimate interests: where it is necessary for the operation and improvement of our business, service administration, record keeping, fraud prevention or responding to non-customer enquiries;
- Legal obligation: where we must keep records or disclose information to comply with the law;
- Consent: where you have opted in to receive marketing, or where consent is otherwise required.
- Marketing
If you opt in to receive marketing from us, we may send you updates about our services, offers or relevant business news.
You can unsubscribe at any time by clicking the unsubscribe link in any email, replying “stop” where applicable, or contacting us directly. Where permitted, we may contact existing customers about similar services, but we will always provide a clear way to opt out.
- Who we share personal data with
We may share personal data with trusted third parties where necessary, including:
- website hosting, IT and software providers;
- payment processors and accounting providers;
- subcontractors or clerks involved in delivering the requested service;
- insurers, legal advisers and other professional advisers;
- regulators, courts, law enforcement or government bodies where required.
We require third parties to handle personal data appropriately and only for legitimate business purposes.
- International transfers
We aim to store and process personal data in the UK or countries with appropriate safeguards. If personal data is transferred outside the UK, we will take steps to ensure an appropriate level of protection is in place.
- Data retention
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to meet legal, tax, insurance and contractual obligations.
As a guide, we may retain:
- enquiry data for up to 12 months where no booking goes ahead;
- booking, report, invoice and customer records for up to 6 years after the end of the relevant service;
- marketing preference records until you unsubscribe, plus a limited period afterwards to maintain suppression records.
We may keep data for longer where reasonably necessary to deal with disputes, complaints or legal claims.
- Your rights
You may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request erasure in certain circumstances;
- request restriction of processing;
- object to certain processing;
- request transfer of your data where applicable;
- withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal data has been handled.
- Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, improve performance, understand usage and, where applicable, support analytics or marketing.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage cookie preferences through our cookie banner or browser settings.
- Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
- Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies separately.
- Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.